Get in Touch With Us
If something on this site raised a question, needs correcting, or you simply want to tell us what would make our non GamStop casino guides more useful, this is the page for that. Below you'll find how to reach us, what we can and can't help with, and what to expect once you do.
How to reach our editorial team
Email is the best way to contact us. Every message is read by a person, not a bot, and we aim to respond within two working days. Please send your enquiry to [email protected].
A short summary of what your message is about — a correction, a general question, feedback on a review — helps us route it to the right person and get back to you sooner.
What we can help with
- Questions about our content — If a review, comparison or guide covering casinos not on GamStop, wagering requirements, payment methods or bonus terms is unclear, ask and we'll clarify.
- Corrections — Casino offers, licensing details and terms change often. If you spot something that looks out of date, for example a welcome bonus figure or a payment option that's no longer available, please let us know so we can check it against current sources.
- Suggestions for future coverage — If there's a topic around UK online casinos, gambling sites not on GamStop, or specific payment and withdrawal questions you'd like us to research, we're happy to hear it.
- Site or accessibility issues — If a page isn't displaying correctly or you're having trouble finding information, tell us what happened and on which page.
What we cannot do
We are a research and comparison site, not a casino operator, payment provider or regulator. That means we cannot:
- Process deposits, withdrawals or account issues on behalf of any casino listed on our list of non GamStop casinos — these must be raised directly with the operator's own customer support.
- Override, edit or resolve a self-exclusion registered through GAMSTOP. GAMSTOP exclusions are managed solely by GAMSTOP and by the operators themselves.
- Offer personal advice on individual gambling decisions or financial situations.
For account-specific disputes, the relevant casino's complaints procedure or licensing authority is the correct first point of contact, not this site.
Concerned about your own or someone else's gambling
If you're contacting us because gambling has become a worry, please mention this clearly in your message so we can point you towards the right resources. In the UK, GamCare operates the National Gambling Helpline and offers free, confidential support, and GAMSTOP allows self-exclusion from gambling sites licensed by the UK Gambling Commission. We are not a support service ourselves, but we can direct you to organisations that are.
What happens after you send a message
Your message is reviewed by a member of our editorial team, not answered by an automated system. Our target is a response within two working days, though this can occasionally take longer during busier periods. If your enquiry concerns a factual correction, we will check it against verifiable sources — such as an operator's published terms or a regulator's public register — before making any change, and we'll date the update accordingly.
Our approach to accuracy
Author Non Gamstop Casinos contributor Elliot Quenford and the wider team try to keep our coverage of casino ownership, licensing, bonus terms and payment methods current, but the online casino sector changes quickly, particularly among sites operating outside UK Gambling Commission licensing. If you notice a discrepancy between what we've published and what a casino currently advertises, telling us helps keep the site reliable for other readers too.
Thank you for reading, and for taking the time to get in touch.